Refunds

Advent Keepsake sells one digital PDF. Nothing is manufactured or mailed, so there is no return address and no shipping fee to refund.

Before you pay, you can edit the cards and preview a low-resolution file with a PREVIEW watermark. The price on the checkout page is a one-time charge for the high-resolution PDF. It does not start a subscription.

If we cannot give you a readable PDF after the retries on your download page, you can ask for a full refund of that order. You do not need to pay again to receive the file once we can generate it, and you do not need to email a child's photo.

A refund for a change of mind, a typo, or a different photo is decided under the digital-content rules of the place where the file is sold, and under the payment provider's dispute rules.

If an order is refunded or disputed, the download is revoked. Card numbers stay with the payment partner. We do not store them.